Welcome to Enirgo Online

Customer Service

Shipping & Delivery

Matoran operates warehouses in several countries in Europe and in the US.  If you place an order to a EU country we will always ship from a EU based warehouse, likewise all US orders are fulfilled from a US warehouse. 

Our shipping rates are fixed per item as follows:

US - all orders sent free of charge
Norway - all orders sent free of charge
Other countries - a fixed rate per item applies

To check the shipping cost for any goods, just select the items from our store, go to your shopping cart and click "Estimate shipping". 

When you buy multiple items we may split these into several smaller parcels for shipping and insurance reasons or send them as one package. This does not affect your shipping costs.

We insure all parcels sent you. If you receive a damaged item, please contact our customer support on support@enirgo.com and we will make sure that you are either sent replacement items or that the cost of the damaged items is refunded.

VAT and duties

All prices includes any VAT and sales tax at our location.  No VAT or import duties will be due for customers in the US, EU or Norway.  Clients from other countries may be asked by their national customs office to pay VAT or duties on import.  For orders to Norway, all goods of a higher value than the VAT/duty free threshold is shipped from a Norwegian fulfilment centre, while goods below the VAT/duty free threshold may be shipped either from Norway or one of our international warehouses.

Returns & Replacements
You can return any item ordered online within 14 days. The only thing we ask is that the items are returned in the same condition that you received them (batteries and other deteriorating goods must be returned with seals or packaging unbroken). To return any goods, please contact returns@enirgo.com first. Our return policies and guarantees does affect your statutory rights under national law or by EU directives.

Terms and conditions
We advise that you read our full terms and conditions available on these pages before placing an order.

Our full privacy policy is available here.