Welcome to Enirgo Online

Terms and Conditions

Terms and conditions


1. General

1. This website and all its subsites (any site on a subdomain of this site) are operated by Matoran Holdings Ltd, a company incorporated in Cyprus, EU, under the company number HE277775. We advise that you read these terms and conditions carefully before shopping or registering on the site(s). Please note that these terms and conditions may change from time to time, in which case new terms and conditions will be uploaded to the site without any notification to you.
2. When you use our website or any of our services you may be advised that special guidelines apply. Unless otherwise stated, these guidelines or rules form part of these terms and conditions.
3. These terms and conditions apply to all users (including casual browsers) whether or not the registration process has been completed.
4. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website.

2. Description of Services

You are able to benefit by using our website for online retailing, and any other services which we may add from time to time. We also may remove certain services from our website. Certain services may have their own, additional special terms and conditions. These will be made clear to you before you use those services. We may discontinue providing certain or all of the services on all or part of the website at our discretion and without notice to you. We will, however, endeavour to let you know of this via our site.

3. Price

1. The prices payable for goods that you order are as set out on our website. We try to ensure that all the prices shown on this website are accurate. However, occasionally products are mispriced. Where a product’s correct price is lower than the stated price we will issue a refund for the difference and dispatch the order in the usual way. Where a product’s correct price is higher than the stated price we will inform you of the correct price and give you the opportunity to proceed with the order at the correct price or cancel the order.
2. You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website and you may check these by using the "estimate shipping cost" function in the shopping cart. We endeavour to make sure the estimate in the shopping cart and the shipping cost shown on checking out are correct. If it turns out the actual shipping cost is higher or lower than shown at the time of checking out, we will proceed in the same way as if there were a mistake on the product cost, and either offer you a refund, ask you to pay additional charges or, if you so prefer, cancel the order (see above).

4. Payment

1. Payment are by Visa and Mastercard on site only. In rare cases we may agree with you separately to accept other methods of payment.
2. All prices shown include VAT and duties from our office. Within the EEC there should be no additional charges. However, if you do find that you have been asked by your local customs or fiscal authorities to pay additional VAT, please contact us as soon as possible so we can investigate the reason. For non-EU EEC countries, you may be asked to by your local custom authorities to pay VAT on import. However, most our parcels are of a lower value than the minimum duty level and we always try to advise you if we think a parcel may require you to pay VAT on import. Again, if you experience any import duties being charged, please contact us to discuss the issue.

5. Confirmation of Order

1. Following completion of your order, you will be shown an online confirmation of the order. From this time on, the order is binding to you. We will send you an email acknowledging the order and our acceptance of your order.
2. Your order is accepted and the contract concluded when the product ordered is dispatched to you unless the order is subsequently cancelled by either you or us under these terms and conditions.

6. Your rights to cancel the order

1. You may cancel your contract with us for the goods you order at any time up to the end of the fourteen days from the date you receive the ordered goods. Kindly refer to our Return Policy.
2. You cannot cancel your contract if the goods you have ordered are out of the sealed package in which it was delivered to you or in any other way not in the same order, or of the same value or quantity as delivered to you.
3. To cancel your contract you must notify us be sending an email to returns@enirgo.com.
4. If you have received the goods before you cancel the contract then, unless it is an item received in error, you do not have right to cancel, you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
5. Once you have notified us that you are cancelling your contract, in the future any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
6. IF YOU ACT AS A CONSUMER: Consumer rights may vary from country to country. Where we are legally bound to adhere to these consumer laws, these terms and conditions does not limit your statutory rights. In such cases where your consumer rights go beyond these terms and conditions, your consumer rights apply.

7. Our rights to cancel the order

1. We reserve the right to cancel the contract between us for any reason up until goods are shipped out by us. Before we ship any order, among other this our risk management team will review the risk of chargebacks and fraud, and this is usually the reason for the cancellation. However, cancellations are entirely up to our discretion and we do not have to provide you with a reason for the cancellation.
2. If we do cancel your contract we will notify you by e-mail.

8. Delivery of goods to you

1. We will deliver the goods order by you to the address you give us for delivery at the time you make your order.
2. Goods will be shipped as soon as possible after your order is accepted and in any event within 48 hours. Duration of shipping may vary depending on the destination. Upon checking out you will be provided with an estimate of shipping time based on your selected shipping method. These are estimates only, and actual shipping time to your address may be longer or shorter.
3. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
4. Goods for delivery outside the European Community may be subject to import duties, taxes and/or customs charges. These charges are levied once the parcel arrives at its destination, and must be paid by the recipient. You assume full responsibility for complying with any importation regulations. Please contact your local customs office for further details.

9. Registration

1. Purchases from our websites are only available to you if you complete the registration process. By completing the registration process, you are stating that you are at least eighteen years of age or a minor with parental consent to use our website. Please note: All minors are recommended to discuss these terms and conditions with their parents before completing the registration process.
2. In return for you using our website and benefiting from our services, you agree to: provide true, accurate, current and complete information about yourself where required in the registration form, and to ensure that this information is kept accurate, complete and up to date. All password details are strictly confidential and may be withdrawn at our sole discretion.

10. Code of Conduct

You are responsible for anything which you transmit or receive to, from or via our website. You are not permitted to use our website or any of our services for any reason or purpose which is unlawful, defamatory, harmful or objectionable and, in particular, you are not permitted to transmit anything which, in our opinion, harms our business or offends other users. You are not permitted to do anything which may disrupt in any way the operation of our website and services, nor are you permitted to do anything which would disrupt the use and enjoyment of our website and our services by any other user. Other than as expressly permitted, by us, you are not permitted to use our website to engage in any commercial activity of any form.

11. Proprietary Rights and Licences

All text, music, sound, photographs, graphics, video, page layouts, design and other material that is contained on our website or is part of our services, is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws. You are not permitted, except where expressly authorized to do so, to change, copy, store, publish, rent, license, sell or distribute in any way any of these intellectual property rights.

12. Trademark Information

Enirgo is a trademark of Matoran Holdings Ltd. All other trademarks, product names and company names or logos used within this website are the property of their respective owners. You agree not to display or use either or both in any manner without our prior written consent in writing.

15. Indemnity

You agree to indemnify us and hold us harmless from and against any claims, actions or demands (including any legal fees incurred in connection therewith) from your use of this website or any product or service bought from or provided through this website. We will notify you promptly of any such claim, action or demand and will assist you as may be reasonable necessary providing you meet our costs and expenses (including our legal fees).

16. Limitation of Liability

1. To the extent that we are lawfully able to do so, we will not be liable for any claims, losses and/or damages of any nature resulting from: (a) your use or inability to use the website; (b) the services or products we provide; (c) unauthorized access to alterations of your transmissions or data; (d) statements or conduct of any third parties. You agree that in no event will we be liable for any loss of profits, goodwill, loss of business, loss of data or any other indirect or consequential loss or damage whatsoever.
2. If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us within 3 working days of the delivery of the goods in question.
3. If you do not receive goods ordered by you within 10 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 20 days of the date on which you ordered the goods. If you notify a problem to us under this condition, we will investigate the matter with our shipping company or any third party we may have used to deliver the products to you. If within 90 days the matter is still unsolved our only obligation will be at our discretion to
a. to make good any shortage or non-delivery;
b. to replace or repair any goods that are damaged or defective; or
c. to refund to you the amount paid by you for the good in question in whatever way we choose.
4. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
5. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer (provided you are acting as such) under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

17. Use and Storage

We may establish general practices and limits concerning the use of the website and the services we provide, including limits to the size or number of email message you send or the time that message may be stored or posted on our website. We are entitled to delete any material at any time and we will not be liable in any way for deleting or failing to store or post any material which you may transmit to us.

18. Suspension and Termination

We may in our sole discretion suspend and/or terminate registration or use of our website or our services at any time and we shall not be liable to you or any third party for any loss or damages suffered on account of such suspension and or termination. Typically, we would only do this where you have not used our services for some time or if we believe that you have acted inconsistently with those terms and conditions. However, there may be other reasons why we would suspend and/or terminate and we do not need to provide an explanation for the termination (all though we would usually do so).

19. Force Majeure

We shall have no liability to you for any failure to deliver any goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstances beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire explosion or accident.

20. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

21. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

22. Entire agreement

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said or communicated in any way by any sales person on our behalf should be understood as a variation of these terms and condition or as an authorized representation about the nature or quality of any goods offered for sale by us. We shall have no liability for any such representation being untrue or misleading.

The Enirgo website is operated by

MATORAN HOLDINGS LTD (company number HE277775)
Arch Makariou III, 229
P.C. 3105, Limassol

We recommend you print out a copy of these terms and conditions for your future reference. If you have any questions regarding the website please contact us post@enirgo.com.